How can we help you?

Creating an account is quick and free! Click the "Sign In" button in the top right corner, then select "Create Account". You'll need to provide your email address, create a password, and verify your email. Once verified, you can start browsing, bidding, and buying immediately. To sell items, you'll need to complete your profile and add a payout method.

RazzBidBuy is built for the Australian collector community. All prices are in AUD, and we focus on domestic shipping to keep costs low and delivery times fast. While international collectors can browse our listings, buying and selling is currently limited to Australian residents with Australian bank accounts for payouts.

We specialise in collectibles across four main categories:

• Trading Cards – Pokémon, sports cards, TCGs, and more
• Comics – Vintage, modern, CGC graded
• Memorabilia – Sports, entertainment, vintage items
• Fashion – Streetwear, vintage clothing, limited drops

All items must be authentic. We support graded items from PSA, BGS, CGC, SGC, and other major grading companies.

Every purchase on RazzBidBuy is protected. When you pay for an item, your payment is held securely until delivery is confirmed via tracking. After delivery, you have 48 hours to inspect the item and raise any issues. If the item isn't as described or doesn't arrive, we'll help resolve the dispute and issue a refund if needed. Only after this 48-hour window closes is payment released to the seller.

Razz Rewards is our buyer loyalty program with four tiers: Bronze, Silver, Gold, and Platinum. As you shop, you earn rewards that can be redeemed for discounts on future purchases. Higher tiers unlock benefits like reduced fees, early access to featured listings, and exclusive member promotions. Learn more about membership tiers.

On any auction listing, enter your maximum bid amount and click "Place Bid". Our system will automatically bid on your behalf up to your maximum, only using what's needed to stay ahead. You'll receive notifications when you're outbid. Remember, bids are binding commitments—if you win, you're obligated to complete the purchase.

Congratulations! When you win, you'll receive an email notification with payment instructions. You'll have 48 hours to complete payment via PayID through our secure HelloClever integration. Once payment is confirmed, the seller will ship your item. You can track your order status in your dashboard under "My Purchases".

If the seller has enabled offers, you'll see a "Make Offer" button on the listing. Enter your offer amount—some sellers set a minimum offer threshold. The seller can accept, decline, or counter your offer. If accepted, you'll proceed to checkout. Offers typically expire after 48 hours if the seller doesn't respond.

Click the heart icon on any listing to add it to your watchlist. You'll receive notifications about price changes, new bids, and when auctions are ending soon. Access your watchlist anytime from the heart icon in the header or through your dashboard. You can watch up to 100 items at a time.

Auction listings let buyers compete with bids over a set period (1-30 days). The highest bidder when the auction ends wins the item. Buy Now listings have a fixed price—click "Buy Now" to purchase immediately. Some listings offer both options, letting you either bid or buy outright at a premium price.

Bids are binding commitments and generally cannot be cancelled. In rare circumstances—such as if you accidentally entered the wrong amount or the seller significantly changed the listing description—you may request a bid retraction by contacting support. Repeated bid retractions may result in account restrictions.

Click "Sell" in the navigation or go to your Seller Dashboard. Our 4-step wizard guides you through: 1) Upload photos and optional video, 2) Enter item details and condition, 3) Set pricing and duration, 4) Review and publish. You can save drafts and come back later. Start creating a listing.

Fees depend on your seller membership tier:

• Pay As You Go (Free) – 12% final value fee
• Hobbyist ($3.75/week) – 9% final value fee
• Trader ($7.50/week) – 6% final value fee
• Pro Seller ($30/week) – 3% final value fee

There are no listing fees or insertion fees. You only pay when your item sells. Compare membership options.

Yes, but with some restrictions. You can always edit photos, title, description, item specifics, and shipping options. However, once an auction has bids, you cannot change the listing type, starting price, or duration. This protects bidders who made decisions based on the original terms. Learn more about editing listings in your Seller Dashboard.

You'll receive an email notification with buyer details. Once the buyer completes payment (within 48 hours), you'll be prompted to ship the item. Pack it securely, use tracked shipping, and enter the tracking number. After the buyer receives the item and the 48-hour inspection window closes, payment is released to your payout account.

All shipments must use tracked delivery—this protects both you and the buyer. We integrate with major Australian carriers including Australia Post, Sendle, and StarTrack. Pack items securely (especially graded cards and comics), and always use appropriate protection. Enter the tracking number in your dashboard to keep the buyer informed.

We offer three condition types:

• Standard – New, Like New, Very Good, Good, Acceptable
• Graded – For professionally graded items (PSA, BGS, CGC, SGC, Other) with grade input
• Ungraded (Raw) – Gem Mint, Near Mint, Excellent, Good, Poor

Choose the type that best represents your item. Accurate condition descriptions build trust and reduce disputes.

PayID is Australia's fast payment system that links your bank account to an identifier (like your phone number or email). Through our partner HelloClever, you can pay for purchases instantly using PayID directly from your bank app. It's secure, instant, and doesn't require sharing card details. When you complete checkout, you'll be redirected to HelloClever to authorise the payment.

Payment is released to your nominated bank account 48 hours after the item is marked as delivered (confirmed via tracking). This delay allows the buyer time to inspect the item and raise any issues. If no dispute is raised, funds are automatically released. Standard bank processing means you'll typically see the money within 1-2 business days after release.

The 48-hour hold protects buyers by giving them time to inspect the item and verify it matches the listing description. This is especially important for collectibles where condition and authenticity matter. It also protects sellers from false claims made after the inspection window closes. This system builds trust and reduces fraud for everyone.

For buying items, we accept PayID payments through HelloClever. For membership subscriptions, you can use credit or debit cards (Visa, Mastercard, American Express). We don't currently support PayPal, cryptocurrency, or international payment methods. All transactions are in Australian Dollars (AUD).

Go to Settings → Payment Methods and add your Australian bank account details (BSB and Account Number). This is where you'll receive funds from your sales. You can only add bank accounts in your name—we verify this for security. You can update your payout account anytime, though pending payouts will go to the account on file at the time of sale.

This depends on how the seller configured the listing. Many sellers offer free shipping (built into the item price), while others charge a flat shipping rate that's added at checkout. The shipping cost is always shown on the listing page before you bid or buy. There's no local pickup option—all items must be shipped with tracking.

Once the seller ships your item and enters the tracking number, you can track it from your dashboard under "My Purchases". Click on the order to see the tracking timeline. We integrate with TrackingMore to provide real-time updates from all major carriers. You'll also receive email notifications for key milestones (shipped, in transit, delivered).

We support all major Australian carriers including Australia Post (regular and Express), Sendle, StarTrack, Aramex, and CouriersPlease. As long as the carrier provides tracking, sellers can use it. The tracking number is entered manually by the seller after shipping, and our system automatically identifies the carrier.

If your item arrives damaged, take photos immediately—including the packaging. Within the 48-hour inspection window, raise a dispute from your order page and upload the evidence. Our support team will review the case. If the damage occurred during shipping and the seller didn't pack adequately, you'll be eligible for a refund. Document everything before disposing of packaging.

After tracking shows your item as delivered, you have exactly 48 hours to inspect it and raise any issues. During this window, the seller's payment is held. If you don't raise a dispute within 48 hours, the transaction is considered complete and payment is released to the seller. This window exists to protect buyers while ensuring sellers get paid promptly.

Go to "My Purchases" in your dashboard, find the order, and click "Raise Dispute". Select the reason (item not as described, damaged, missing, counterfeit) and provide details with photos as evidence. The seller will be notified and can respond. Our support team will review the case and mediate a resolution, which may include a partial or full refund.

Buyer fee covers:

• Item not received (with proof of non-delivery)
• Item significantly not as described
• Counterfeit or fake items
• Wrong item sent
• Damage not disclosed in listing

It does not cover buyer's remorse, minor variations in photos, or disputes raised after the 48-hour window closes.

RazzBidBuy is a marketplace connecting individual collectors—we're not a retail store with a change-of-mind return policy. If the item matches the listing description, the seller isn't obligated to accept a return. However, some sellers may voluntarily accept returns. We encourage you to ask questions and review photos carefully before purchasing.

Our support team reviews all evidence from both parties. We may ask for additional photos, videos, or documentation. Resolutions can include: full refund (item returned to seller), partial refund (item kept), or no refund (claim denied). Most disputes are resolved within 3-5 business days. Our decision is final, though you can always provide additional evidence for reconsideration.

Razz Rewards is our buyer loyalty program with four tiers:

• Bronze ($2.50/week) – Basic rewards, member-only promotions
• Silver ($7.50/week) – 2% cashback, early access to sales
• Gold ($12.50/week) – 4% cashback, priority support
• Platinum ($25/week) – 6% cashback, exclusive drops, VIP perks

Compare all membership benefits.

Seller Memberships reduce your final value fees:

• Pay As You Go (Free) – 12% fees, no commitment
• Hobbyist ($3.75/week) – 9% fees, for casual sellers
• Trader ($7.50/week) – 6% fees, for regular sellers
• Pro Seller ($30/week) – 3% fees, for high-volume sellers

All seller memberships include Razz Rewards at the equivalent tier. Calculate your savings.

As a Razz Rewards member, you earn cashback on every purchase based on your tier (2-6%). Rewards are calculated on the item price (excluding shipping) and credited to your Razz Balance within 48 hours of the transaction completing. You can apply your balance to future purchases at checkout or let it accumulate.

Yes, you can cancel anytime from Settings → Membership. Your membership benefits continue until the end of your current billing period. Any accumulated Razz Balance remains in your account and can still be used. If you're a seller, cancelling will revert your fees to the Pay As You Go rate (12%) at the next billing cycle.

Go to Settings → Account Settings → Change Password. You'll need to enter your current password, then your new password twice. Passwords must be at least 8 characters with a mix of letters and numbers. After changing, you'll be logged out of other devices for security. If you've forgotten your password, use the "Forgot Password" link on the login page.

Two-factor authentication (2FA) adds an extra layer of security. Go to Settings → Account Settings → Two-Factor Authentication and click "Enable". You can choose to receive codes via SMS or use an authenticator app (Google Authenticator, Authy). We strongly recommend enabling 2FA, especially if you're an active seller.

Go to Settings → Account Settings → Email Address. Enter your new email and your current password to confirm. We'll send a verification link to your new email—click it to complete the change. Until verified, your old email remains active. All future notifications and login will use the new email.

We're sorry to see you go! Before deleting, ensure you have no active listings, pending sales, or unresolved disputes. Go to Settings → Account Settings → Delete Account. You'll need to enter your password and confirm. Account deletion is permanent—your listings, reviews, and history will be removed. Any Razz Balance will be forfeited.

We take security seriously. All data is encrypted in transit (TLS) and at rest. We never store full bank account details—only what's needed for payouts. Payment processing is handled by HelloClever, a PCI-compliant provider. We don't sell your data to third parties. For full details, read our Privacy Policy.